DELİVERY AND RETURN

Delivery and Return Policy
Delivery Process

Your orders will be delivered to you within 5- 11 business days after payment confirmation.
Delivery time may vary depending on your location and the working conditions of the shipping company.
It is important to provide accurate and complete address information during delivery to ensure timely shipping.

Return Policy

You have the right to return the product within 7 days from the date of delivery.
The product to be returned must be unused, with the tag still attached, and in its original packaging.
To process your return request, please contact us at info@ogncstore.com
Return shipping costs may vary depending on the reason for the return. For faulty or defective products, the return shipping fee will be covered by OgncStore.

Right of Withdrawal

You have the right of withdrawal under the Consumer Rights Act. By using your right of withdrawal, you can return the product without providing a reason or paying any penalty.

Return Process

Once the returned product reaches us, your return request will be reviewed within 5 to 10 business days. If approved, your payment will be refunded using the method you used for payment.

Please feel free to contact us for more information.